Return & Refund Policy

We strive to ensure the quality and safety of all our products, including vitamins, hair oil, candies, medicines, body oil, and henna powder. Due to the nature of these items, the following policy applies:

1. Eligibility for Returns

• Returns are only accepted if the product is damaged, defective, or incorrect at the time of delivery.
• Requests must be made within 48 hours of delivery.
• Products must be unused, unopened, and in their original packaging.

2. Non-Returnable Items

• Opened or used products cannot be returned due to hygiene and safety reasons.
• Perishable items like candies and consumables are not eligible for return unless damaged or defective.
• Medicines and health-related products are non-returnable once delivered, except in case of damage or wrong item received.

3. Refund Process

• Once the issue is verified, a refund or replacement will be initiated.
• Refunds are processed to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, refund will be processed via bank transfer.

4. Required Proof

• Clear images or videos of the damaged/incorrect product and packaging are required for verification.

5. Shipping Charges

• No return shipping charges will be applied for approved returns due to damaged or incorrect items.

6. Contact for Support

• For any return or refund requests, contact customer support at: Sansuhealthcare@gmail.com

This policy ensures safety, hygiene, and quality for all customers.